Refund policy

Returns & Refunds Policy

We want you to feel confident in every purchase you make with us.

Due to hygiene and safety reasons, we are unable to accept returns on opened or used products. This ensures the highest standard of quality and safety for all of our customers.

Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your order at support@phiebeauty.com with your order number and clear photos of the issue.
We will gladly offer a replacement or a full refund.

Change of Mind
We do not accept returns for change of mind or incorrect selection. We recommend reviewing product descriptions carefully before purchasing, or reaching out to us if you need help choosing the right product.

Our Promise to You
We truly care about your experience. If something isn’t right, please reach out—we’re always here to help and will do our best to make it right.

Refunds
Once approved, refunds will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.