Shipping policy

Shipping Policy

We currently ship within Australia only.

Processing Times
All orders are processed within 1–3 business days (excluding weekends and public holidays). During busy periods, processing times may be slightly extended.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard Shipping: 2–7 business days

• Express Shipping: 1–3 business days

Please note that delivery timeframes are estimates only and may vary depending on your location and the shipping carrier.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Incorrect Addresses
Please ensure all shipping details are entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Delays, Lost or Damaged Parcels
While we do everything we can to ensure your order arrives safely, we are not responsible for delays caused by shipping carriers or circumstances outside of our control.

If your order arrives damaged or appears to be lost, please contact us at support@phiebeauty.com and we will do our best to assist you.